Faqs By Returns and refunds

The product must be returned in good condition, with all accessories, and unused.                                           

  As far as possible, they should be returned to us in their original packaging and must not have been opened.

In accordance with article L.121-21 et seq. of the French Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs.

Binocle Eyewear increases this period to 30 days, with free return shipping if a request is made in advance via the "contact us" tab. Returns must be made at the "lettre suivie" rate for Metropolitan France/Dom-Tom and "lettre prioritaire" for the rest of the world. We will only reimburse up to the current rates for these shipping methods. Please do not hesitate to contact us if you have any problems at: sos@binocle.com

Returning a product is very simple:

In Metropolitan France :

1. Make a request to our after-sales service in the "Contact us" section at the top right. 

2. Put your Binocle back in the original bubble envelope.

3. Fill in the return form that will be sent to you and insert it in the envelope.

4. Stick the pre-stamped T label on the envelope.

5. Deposit your envelope in a La Poste letterbox.

6. The returned product will be analyzed for refund or exchange.

DOM/TOM & Foreign countries :

1. Make an after-sales service request in the "Contact us" section at the top right. 

2. Put your Binocle back in the original bubble envelope.

3. Fill in the return form that will be sent to you and insert it in the envelope.

4. Stamp the envelope:

Postage from DOMTOM : 

For one pair of Binocle, the return must be made only at the tariff followed letter 100g (2.64€)  

For 2 or 3 pairs of Binocle, the return must be made only at the tariff followed letter 250g (4,42€)  

Postage from EUROPE & Rest of World : 

For one pair of Binocles, the return must be made only at the priority letter rate without tracking 100g. 

For 2 or 3 pairs of Binocles, return postage should only be charged at the 250g untracked priority letter rate.  

If your postage does not meet these criteria, please contact us.

Your refund will be processed within 2 working days.